Contact Center Supervisor - Serenity Healthcare
Lehi, UT
About the Job
Contact Center Supervisor
Serenity Healthcare is seeking a highly motivated Contact Center Supervisor for our Lehi, UT office. As a supervisor, you will support multiple physician practices across six states and act as the first point of contact to our clients. In addition, you will manage a small team by managing their metrics, performance, and provider constant feedback.
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Benefits at Serenity
- Insurance benefits (Medical, Dental, Vision)- Serenity covers 90% of your insurance premium
- Opportunity for growth and advancement
- No cold calling/sales
- PTO + 10 Major Holidays Off
- Catered food/treats weekly
- 401K
- Team building events and holiday parties
- And so much more!
Responsibilities
- Ability to use and interpret data to monitor complex processes.
- Manage metrics, performance criteria, policies, and procedures.
- Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
- Provide coaching, feedback, and performance reviews.
- Oversee and lead a customer care team while creating a productive, high-energy, and achievement-oriented environment.
Qualifications
- 1-3 years of supervisory experience.
- Experience working in high volume customer service or call center environment.
- Ability to identify, coach and measure critical core competencies and essential performance metrics for your team.
- Passion for helping and supporting those that struggle with mental health.
- Demonstrated ability to consistently make appropriate decisions while juggling multiple priorities.
- Highly organized with keen attention to detail.
- Refined customer service skills, communication skills and critical problem-solving and de-escalation skills.
- Comfortable communicating with all levels of professionals.
Please visit our careers page to learn more: careers@serenityhealthcare.com
Source : Serenity Healthcare