Customer Service Manager - US Storage Centers

Why choose us?

• Be a part of a diverse and Inclusive team that values YOU as a person!
• Previous retail, restaurant, fast food, hospitality, customer service/sales or self-storage experience is a plus.
• Outstanding Benefits Package includes multiple bonus programs, Medical, Dental, Vision and Life insurance.
• Competitive bonus opportunities for sales performance
• Work regular business hours. No late nights or early mornings.
• Mileage reimbursement for work-related tasks
• Paid time off for vacations, holidays, and sick time
• Hundreds of locations nationwide; since 2020, we have added over 100 locations!
• Benefit from an industry-leading training program
• Our charitable initiatives have generated millions for charitable causes
• Opportunity to GROW (Over 65% of our field leadership has been promoted from within!)

Job Title: Sales and Service - Self Storage Manager

Reports to: District Manager

FSLA Status: Non-Exempt

Position Status: Full-time

Work Schedule: 9:00 AM-6:00 PM – subject to change; ability to work on weekends

Pay Range: $15.56 to $17.06per hour

Travel: 0-10% of the Time

Job Description

• Effectively market and sell self-storage solutions to potential customers
• Work independently, spending time both inside an office and outside on the property
• General property care, cleaning, and maintenance
• Daily property walk to confirm spaces are ready to rent
• Accurate payment processing and cash handling
• Engage with customers to provide an exceptional experience
• Valid driver's license and a reliable form of transportation are required to perform the essential functions of the job

Benefits for Full-Time Employees

• Paid Time Off
• Paid Holidays
• 401(k) Eligibility
• Health Benefits: Medical, Dental, Vision
• Life Insurance Benefits
• Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident)
• Recognition of Hard Work and Exemplary Performance
• Clean, Air Conditioned, Friendly Working Environment
• Discretionary Bonus Based on Several Factors

Physical Requirements

• Ability to transport lift/move items weighing up to 50 pounds
• Should be able to walk in and around the property, spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors
• Cleaning and daily maintenance tasks, including sweeping and mopping interior areas and maintaining the property curb appeal

Can you see yourself on our team? Apply today!

About Westport Properties

Founded in 1985, Westport Properties (“WPI”) is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of October 2023, WPI has approximately 15.0 million square feet of self storage space under management and its total assets under management is approaching $3.2 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M.

At-Will Employment & Equal Opportunity Employer

Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Disclaimer

All Employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports, CA ICRA and other state mandated requirements for employment purposes. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management’s right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.

Essential Job Function for Reasonable Work Accommodation

According to the American’s with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the essential job functions with or without a reasonable accommodation. The Company will provide reasonable work accommodations to allow the employee to perform their essential job functions and duties as detailed above.