Customer Service Manager - BrightSpring Health Services

Our Company All Ways Caring HomeCare Overview Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. + Seeking a self-motivated professional with prior scheduling and management or supervisory experience + An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency + A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships + An experienced communicator and problem solver who is well-organized What you will receive: + Great company culture + Competitive pay with daily pay options available + Tuition reimbursement and campus partnerships + Flexible work schedules close to home + Retention and referral bonuses + Benefits, Supplemental Plans, EAP, and 401K participation + Career growth and development opportunities Responsibilities What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: + Oversee quality care and overall client satisfaction + Supervise and provide guidance to the Caregivers who provide direct care to the clients served + Manage employee scheduling, identify problem situations, and implement proactive solutions + Maintain strong and positive relationships with referral partners, payor sources, and clients + Ensure proper documentation and record-keeping + Conduct periodic home visits and safety checks Qualifications What you will need: + Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) + Accountable, reliable, and ability to work independently with good judgement + Valid driver's license and auto insurance + Effective verbal and written communication + Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy and independence. Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care and other programs. For more information, please visit www.AllWaysCaring.com. Follow us on Facebook and LinkedIn. Additional Job Information Prefer bilingual speaking. At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: + Great company culture + Competitive pay with daily pay options available + Tuition reimbursement and campus partnerships + Retention and referral bonuses. Work with your friends + Benefits, Supplemental Plans, EAP, and 401K participation + Career growth and development opportunities Salary Range USD $23.00 / Hour ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver's license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com . Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information. Job LocationsUS-WA-KENNEWICK ID 2024-158026 Line of Business All Ways Caring HomeCare Position Type Full-Time Pay Min USD $23.00/Hr. Pay Max USD $23.00/Hr.