Customer Service Manager - Westway Ford
Irving, TX
About the Job
Joining Westway Ford's winning team will put you on an exciting career path. Our team consists of talented, caring, and dedicated people who find it a pleasure to take care of our customers, while learning more about the ever-changing auto industry and gaining new experiences in a busy environment. If you're looking to join a growing team, take a look at our openings and apply today! NO PRIOR AUTOMOTIVE EXPERIENCE REQUIRED! We will train you on all you need to know!
What We Offer
- Health insurance plans
- 401K plans
- Paid time off
- Opportunities for advancement
- Supportive management team
- Bonuses for above average customer service
Responsibilities
- Reach out to and follow up with up with prospective customers
- Generate appointments by means of proactive outbound prospecting and lead activity management to qualify and market to potential customers
- Connect new customers with appropriate service team member
- Work with customers in a professional, well-spoken manner
- Direct customers to product information resources, including those available online
- Proactively build out prospecting network
- Log all activity in a CRM
- Meet and exceed goals each month and quarter
Requirements
- Strong verbal and written communication skills
- Proficiency with Microsoft Word, Excel, and Outlook
- Time management, prioritization and multitasking skills
- Clean driving record & valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Source : Westway Ford