Customer Service Manager - International Freight Operations - PrideStaff

Customer Service Manager - International Freight Operations

Location: Forest Park, Ga
Shift: 1st | 8 AM to 5 PM | Monday - Friday 
Pay Rate: $67-75k
Employment Type: Full time, direct hire
 

Overview
A locally owned, domestic, and international freight forwarding company is seeking a highly motivated and experienced Customer Service Manager to join our team. As the Customer Service Manager, you will be responsible for overseeing the customer service department and ensuring exceptional customer satisfaction. This is a leadership role that requires strong communication skills, excellent problem-solving abilities, and a passion for delivering outstanding customer service.

Responsibilities
- Manage and lead a team of customer service representatives
- Develop and implement strategies to improve customer satisfaction and retention
- Handle escalated customer inquiries and complaints in a timely and professional
manner
- Monitor customer service performance metrics and implement improvements as
needed
- Collaborate with other departments to resolve customer issues and improve processes
- Train and onboard new customer service team members
- Create and maintain customer service policies and procedures
- Conduct regular performance evaluations for team members
- Develop and implement training programs to enhance the skills of the customer
service team
Qualifications
- Proven experience in a customer service management role
- Strong leadership skills with the ability to motivate and inspire a team as well as foster
a positive work environment
- Ability to handle difficult customers with empathy and professionalism
- Strong problem-solving abilities with a focus on finding solutions
- Knowledge of Microsoft Office, Teams
- Experience in SAP, CRM, TMS, and WMS is a plus
- Excellent interpersonal and negotiation skills
- Familiarity with employee orientation processes
- Detail-oriented with strong organizational skills
- Strategic thinker with the ability to plan for the long term
- Ability to work well under pressure and meet deadlines

If you'd like follow up on your application, give us a call at (678) 228-8896

Join Us.

PrideStaff Company Overview

PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.

Compensation / Pay Rate (Up to): $67,000.00 - $75,000.00 Per Year