CUSTOMER SERVICE MANAGER - WEN National Holdings
Garden City, MI 48135
About the Job
We are seeking an experienced and dynamic Customer Service Manager to lead and enhance our customer support team. If you’re passionate about delivering exceptional customer experiences and have strong leadership skills, we’d love to hear from you.
Responsibilities:
Team Leadership:
- Supervise, mentor, and motivate the customer service team to achieve high performance.
- Set clear goals and provide regular feedback to ensure team success.
Customer Experience:
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Resolve escalated customer issues efficiently and professionally.
Process Improvement:
- Analyze customer service operations and identify areas for improvement.
- Develop and refine processes to enhance efficiency and service quality.
Training & Development:
- Provide ongoing training and support to team members to build skills and knowledge.
- Ensure the team is well-informed about products, services, and policies.
Reporting & Analysis:
- Monitor key performance indicators (KPIs) and prepare reports for senior management.
- Use data and feedback to drive improvements in service delivery.
Collaboration:
- Work closely with other departments to ensure seamless communication and coordination.
- Represent the voice of the customer in organizational decision-making.
Qualifications:
- Proven experience in customer service management or a related role.
- Strong leadership, coaching, and team-building skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in customer service software and tools.
- Strong communication and organizational skills.
Working Conditions:
- Flexible work environment with opportunities for remote or in-office management.
Salary Range:
- Competitive salary based on experience and qualifications.
If you’re a proactive leader with a passion for customer success, apply now to join us as a Customer Service Manager!
As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to Delight Every
Customer. You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll
lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service. You'll be the
expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant
teams on what's most important to our customers and how we can exceed their expectations. You will partner with other
Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the
restaurant.
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