Customer Service Manager: FL resident at Jobot
Davie, FL 33314
About the Job
REMOTE Customer Service Leader / $$$ / growing company, amazing product and mission, top culture and benefits!!
This Jobot Job is hosted by: Jillian Morgan
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $100,000 - $150,000 per year
A bit about us:
A growing medical device company is looking for a REMOTE Customer Service Leader to add to their dynamic team. The candidate must live near Davie, FL in order to come into the office as needed/for training staff members, staff meetings, etc. The company has a lot to be excited about right now and the Customer Service Leader would make a tremendous impact to the company vision and their customers! The ideal Customer Service Leader must have experience working in a regulated environment, ideally medical device.
The hours for this position are 9AM-5PM (40 hour work week). There is also a 12-8PM shift that does need to be covered from time to time. There will also be rotating weekend schedules amongst the teams, as well. Regardless, this will be a 40 hour work week. This company is very team oriented and allows for a lot of flexibility amongst scheduling with teammates.
Why join us?
401K
401K match
Medical
Dental
Vision
Top compensation!
Bonuses!
Work life balance
Amazing culture!!
Job Details
We are seeking a highly motivated and experienced Senior Manager in Customer Service to join our growing medical device company. As the Senior Manager, you will be responsible for leading and overseeing the customer service team to ensure exceptional service delivery and customer satisfaction.
Key responsibilities include:
The ideal candidate will have a minimum of 5 years of experience in customer service management, preferably in the medical device industry. A bachelor’s degree in business administration or a related field is required, and a master’s degree is preferred. Strong leadership and communication skills are essential, as well as a proven track record of delivering results in a fast-paced and dynamic environment.
If you are a strategic thinker with a passion for delivering exceptional customer service, we would love to hear from you. Join our team and help us make a difference in the healthcare industry!
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
This Jobot Job is hosted by: Jillian Morgan
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $100,000 - $150,000 per year
A bit about us:
A growing medical device company is looking for a REMOTE Customer Service Leader to add to their dynamic team. The candidate must live near Davie, FL in order to come into the office as needed/for training staff members, staff meetings, etc. The company has a lot to be excited about right now and the Customer Service Leader would make a tremendous impact to the company vision and their customers! The ideal Customer Service Leader must have experience working in a regulated environment, ideally medical device.
The hours for this position are 9AM-5PM (40 hour work week). There is also a 12-8PM shift that does need to be covered from time to time. There will also be rotating weekend schedules amongst the teams, as well. Regardless, this will be a 40 hour work week. This company is very team oriented and allows for a lot of flexibility amongst scheduling with teammates.
Why join us?
401K
401K match
Medical
Dental
Vision
Top compensation!
Bonuses!
Work life balance
Amazing culture!!
Job Details
We are seeking a highly motivated and experienced Senior Manager in Customer Service to join our growing medical device company. As the Senior Manager, you will be responsible for leading and overseeing the customer service team to ensure exceptional service delivery and customer satisfaction.
Key responsibilities include:
- Developing and implementing customer service strategies to support the company’s growth and expansion goals
- Managing a team of customer service representatives and setting performance standards
- Monitoring and analyzing customer service metrics to identify areas for improvement
- Building strong relationships with customers and key stakeholders to ensure continued business growth and customer loyalty
- Developing and implementing training programs for the customer service team to enhance skills and knowledge
- Resolving escalated customer issues and complaints in a timely and effective manner
- Collaborating with other departments, such as sales and marketing, to ensure a seamless customer experience
- Staying up-to-date on industry trends and best practices in customer service to drive continuous improvement
The ideal candidate will have a minimum of 5 years of experience in customer service management, preferably in the medical device industry. A bachelor’s degree in business administration or a related field is required, and a master’s degree is preferred. Strong leadership and communication skills are essential, as well as a proven track record of delivering results in a fast-paced and dynamic environment.
If you are a strategic thinker with a passion for delivering exceptional customer service, we would love to hear from you. Join our team and help us make a difference in the healthcare industry!
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
100,000 - 150,000 /year