Customer Service Manager - Chick-fil-A
Dunwoody, GA 30338
About the Job
Chick-fil-A Jett Ferry
Customer Service Evening Manager Job Description
Job Title: Customer Service Evening Manager
Job Overview:
As the Customer Service Manager at Chick-fil-A Jett Ferry Rd, you will play a crucial role in ensuring exceptional customer experiences by overseeing the front-of-house operations. You will lead a team of customer service team members, manage daily operations, and uphold Chick-fil-A's commitment to providing outstanding hospitality. There will be an emphasis on Drive Thru operations. You must portray excellent leadership skills, a passion for customer service, and a dedication to maintaining high standards of quality and cleanliness.
Responsibilities:
- Lead, train, and inspire team members to deliver exceptional customer service.
- Collaborate with Lead Trainer and trainers to ensure that team members are well-versed in Chick-fil-A's service standards.
- Monitor and assess customer feedback on CEMs to identify areas for improvement and implement strategies to enhance customer satisfaction.
- Ensure drive thru systems for speed and accuracy are in play at all times.
- Resolve customer issues and concerns in a timely and effective manner.
- Oversee the day-to-day operations of the front-of-house, including order taking, cash handling, and customer interactions.
- Oversee closing duties of the restaurant are executed in a timely fashion without negatively impacting the customer experience.
- Ensure cleanliness, organization, and adherence to Chick-fil-A's operational standards in the dining area.
- Monitor food quality and presentation to ensure that Chick-fil-A's high standards are consistently met.
- Optimize workflow and processes to enhance efficiency in the front-of-house operations.
- Develop a leadership team that shares responsibilities as Team Leaders increase their levels of responsibility.
- Collaborate with kitchen management to ensure seamless coordination between front and back-of-house operations.
- Develop team members with the necessary skills for providing excellent customer service and helping in their ability to grow within Chick-fil-A.
- Collaborate with the Director of People in conducting performance reviews and provide constructive feedback for continuous improvement.
- Ensure compliance with health and safety regulations in the dining area.
- Implement and enforce company policies and procedures.
Qualifications:
- Proven experience in a supervisory or managerial role, preferably in the quick-service restaurant industry.
- Strong leadership and communication skills.
- Exceptional customer service orientation.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Knowledge of Chick-fil-A's values and commitment to providing a positive work environment.
- This full time position is 40 hours per week exclusively in the PM hours.
- Must be able to work Saturdays.
- This person must have a passion for working with students.
Education and Experience
- High School diploma or equivalent required; college degree preferred for future advancement.
- Previous experience in a leadership role within the restaurant industry is preferred.
- Familiarity with Chick-fil-A’s operational standards and customer service philosophy is a plus.
Reporting Structure
The Customer Service Team Manager reports directly to the Director of Drive Thru.
Benefits
- An hourly rate determined by your experience
- Monthly performance bonus
- 40 hours of paid vacation after 3 months in role
- $250 per month contributed to health benefits
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.