Customer Service Manager at Jobot

Dayton, NJ 08810

About the Job

Customer Service Manager

This Jobot Job is hosted by: Morgan McKenzie
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $80,000 - $95,000 per year

A bit about us:

A growing company with opportunities to advance! This is an on-site, permanent placement opportunity!

Why join us?

The most competitive pay in the industry based upon your skill level, along with a full benefits package.

Job Details

This is an exciting opportunity to utilize your skills in a fast-paced, innovative environment where you will be responsible for managing all aspects of customer service, including order entry, inventory management, and sales order processing. The successful candidate will be a key player in ensuring customer satisfaction and will play a vital role in driving continuous improvement within our organization. This role is perfect for someone with a strong background in SAP, ERP, lean manufacturing, and forecasting, who is passionate about delivering exceptional customer service.

Responsibilities:

Lead and manage the customer service team to ensure high levels of customer satisfaction.
Oversee the sales order process, from order entry to fulfillment, ensuring accuracy and timeliness.
Utilize SAP and ERP systems for efficient order management and inventory control.
Implement lean manufacturing principles to optimize workflows and reduce waste.
Conduct forecasting activities to predict sales trends and manage inventory levels accordingly.
Develop and enforce Standard Operating Procedures (SOPs) to ensure consistency and efficiency in customer service operations.
Utilize pivot tables to analyze sales data and gain insights into customer behavior.
Manage inventory, including backorders, purchase orders, and slow-moving inventory, to ensure optimal stock levels.
Drive continuous improvement initiatives to enhance customer service and operational efficiency.
Handle customer complaints and issues, ensuring that they are resolved promptly and professionally.

Qualifications:

Bachelor’s Degree and 3-5 years of experience in a customer service management role within the manufacturing industry. Experience exceeding 5+ years in customer service leadership role will be considered in leu of a degree.
Proficient in SAP, ERP, and other relevant software systems.
Experience with order entry, sales order process, and inventory management.
Knowledge of lean manufacturing principles and their application in a customer service setting.
Strong forecasting skills, with the ability to predict sales trends and manage inventory accordingly.
Familiarity with Standard Operating Procedures (SOPs) and the ability to develop and enforce them effectively.
Proficient in the use of pivot tables for data analysis.
Proven track record of driving continuous improvement initiatives.
Excellent problem-solving skills, with the ability to handle customer complaints and issues effectively.
Strong commitment to customer satisfaction, with the ability to build and maintain strong customer relationships.
Excellent communication and leadership skills, with the ability to lead and motivate a team.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.