Customer Service Manager - NorthPoint Search Group

Customer Service Manager

Who:
An experienced Customer Service Manager with a background in manufacturing, ideally in the flooring industry or a related field. The ideal candidate will have strong leadership skills, the ability to manage and motivate a customer service team, and a proven track record in implementing effective customer service processes. This individual should be proactive, customer-focused, and adept at problem-solving to ensure high levels of customer satisfaction.

What:
The Customer Service Manager will be responsible for overseeing the customer service department, managing team performance, and ensuring all customer interactions reflect the company's standards for quality and responsiveness. Key duties include coordinating with production and logistics teams to manage order fulfillment, implementing customer service training programs, and developing strategies to improve the customer experience.

When:
This is a full-time position available immediately.

Where:
Located in Dalton, GA area, with potential opportunities for hybrid work depending on company policy.

Why:
As a leader in flooring manufacturing, this company values customer satisfaction and efficient service as a cornerstone of its business success. The Customer Service Manager will play a crucial role in maintaining and enhancing customer relationships, driving process improvements, and supporting overall growth objectives.

Office Environment:
The role is based in a dynamic and collaborative environment within a strongstable manufacturing company that emphasizes teamwork, quality, and continuous improvement.

Salary:
$70,000 - $75,000, plus discretionary bonus; includes medical, dental, and vision insurance (MDV), and a 401(k) plan.

Position Overview:
The Customer Service Manager will lead and support the customer service team, ensuring seamless communication and coordination to meet customer needs. This role involves both strategic planning and hands-on management to deliver timely and effective service.

• Key Responsibilities:
  • Supervise and mentor a team of customer service representatives.
  • Develop and implement customer service policies and procedures to improve efficiency and quality.
  • Collaborate with production, logistics, and sales teams to ensure orders are accurately processed and delivered.
  • Analyze customer service metrics and prepare reports to evaluate team performance.
  • Resolve escalated customer issues promptly and professionally.

Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
• 5 years of experience in customer service management, with a background in manufacturing (flooring industry experience a plus).
• Excellent leadership and communication skills.
• Proficiency in customer service software and CRM systems.

If you’re interested in learning more about this opportunity or would like to discuss your qualifications, please apply now.

Feel free to share this opportunity with anyone in your network who might be a good fit!

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