Customer Service Manager - Barcel

The Customer Service Manager oversees and manages the order processing, customer service and claims teams to ensure exceptional product order processi...

Bachelor’s degree in business administration or related field preferred.

5-7 years’ progressive leadership experience in customer service or product supply in the consumer product industry or B2B environment

3+ years similar managerial experience

Commitment to delivering excellent customer service and fostering a positive work environment.

Ability to handle high-pressure situations and manage customer escalations effectively.

Proven experience in a customer service management role, with a track record of delivering exceptional service and achieving performance targets.

Strong leadership and management skills, with the ability to motivate and inspire a team.

Experience scaling high growth organizations with a focus on operational excellence and passion for designing processes that scale

Excellent communication and interpersonal skills, with the ability to interact effectively with customers and team members.

Analytical and problem-solving skills, with the ability to identify issues, analyze data, and implement solutions.

Proficiency in customer service software and CRM systems such as Salesforce.

Bilingual preferred (English/Spanish)

Barcel USA LLC is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training and all other working conditions