Customer Service Manager - Integrated Power Services

Job Summary: We are seeking a dedicated Customer Service Manager to lead our customer support team in Cleveland. The ideal candidate will enhance customer satisfaction, streamline processes, and drive team performance.

• Responsibilities:
  • Oversee daily operations of the customer service department.
  • Develop and implement customer service policies and procedures.
  • Train, mentor, and evaluate customer service representatives.
  • Analyze customer feedback and implement improvements.
  • Collaborate with other departments to resolve customer issues.
• Qualifications:
  • Bachelor's degree in Business or related field.
  • 3+ years of experience in customer service management.
  • Strong leadership and communication skills.