Customer Service Manager at Creative Financial Staffing

Customer Service Manager

Are you a dynamic leader with a strong background in customer service and operations? We are conducting a search for a Customer Service Manager to join a growing team in the manufacturing sector. This is a fantastic opportunity for someone with a background in parts management, dealer relations, and team leadership who is looking to take the next step in their career.

Why You Should Apply:

• Opportunity to lead a customer service team in a growing company.
• Strong company culture with a supportive team environment.
• Future growth potential for top performers.

Key Responsibilities:

• Serve as the primary point of contact for dealers, handling inquiries, problem-solving, and ensuring exceptional service.
• Oversee customer service operations, including occasional interactions with retail customers.
• Manage and process parts orders, ensuring accurate entry, documentation, and organization.
• Lead and develop a small customer service team, ensuring efficiency and quality in order processing.

Qualifications:

• 3+ years of management experience in a customer service or parts-related role.
• Strong problem-solving skills and ability to navigate customer inquiries effectively.
• Excellent communication and leadership skills to support and grow a small team.

Compensation & Benefits:

• Salary range: $60,000 - $75,000, based on experience.
• Performance-based bonus potential.
• Benefits package including medical, dental, 401K, and two weeks of vacation.

This role is fully on-site.

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