Customer Service Manager at Malibu Events Promotions

Lead Our Customer Service Team: Customer Service Manager Needed!

Are you a seasoned professional with a passion for leading teams and delighting customers?

We are seeking a Customer Service Manager to oversee our customer service department. You'll be responsible for ensuring exceptional service and leading a team to achieve excellence.

Responsibilities

• Manage and lead the customer service team
• Develop and implement customer service policies and procedures
• Monitor and improve customer service metrics
• Train and mentor team members, fostering professional growth
• Handle escalated customer issues and provide resolutions
• Coordinate with clients and teams across the US
• Organize team workshops and career development programs

Qualifications

• Proven experience as a Customer Service Manager or similar role
• Excellent leadership and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and CRM systems
• Bachelor's degree in Business or related field
• Ability to travel as needed

Benefits

• Professional growth and leadership development programs
• Collaborative and dynamic team environment
• Participation in workshops and executive training

Ready to lead and inspire our customer service team? Apply today!