Customer Service Manager - SP Plus Corporation

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

• Be a role model for customer service excellence for staff, clients and customers.
• Manage customer correspondence for location specific website and email platforms.
• Manage platforms for tracking customer concerns for all operations.
• Conduct onsite training e.g. new hire orientation, customer service, remedial, & task safety
• Organize and conduct monthly safety meetings and initiatives.
• Compose, edit and/or type business correspondence and basic business documents.
• Develop PowerPoint presentations and training resource materials.
• Coordinate meeting room reservations for group / training meetings.
• Maintain correspondence files and other electronic filing and/or hard copy filing.
• Collect support documents for employee files and provide to HR for processing.
• Provide monthly / annual reports for training and customer service levels.
• Organize, support planning for special events, such as employee appreciation.
• Work directly with leadership on special projects, tracking and/or other required programs

Qualifications

Salary Range:  $60,000/yr

Benefits:  Eligible employees will participate in the various benefits plans including medical, dental, vision,  flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

• Minimum high-school diploma or equivalent; bachelor’s degree preferred.
• Minimum of three years of experience, preferably in a customer service or operations role.
• Must be professional and have excellent verbal and written communication skills; Excellent grammar and spelling skills required.
• Must have excellent time management and organizational skills (multi-tasking, prioritization, deadline orientation).
• Strong analytical and interpersonal communication skills are a must.
• Candidate must be a self-starter who can prioritize, problem solve, multi-task, delegate, lead, and motivate with minimal supervision.
• Candidate must be reliable and punctual, flexible, well organized, diplomatic, and able to manage a heavy workload.
• Must have excellent typing skills (speed and accuracy); Preferably at least 40 WPM.
• Proficiency using Microsoft Office Suite (Word, Excel, PowerPoint); Google Mail, Calendars and Docs.
• Prior experience working with any type of database (e.g. AS400) is beneficial.
• Ability to interact professionally and courteously with clients, customers, employees, office personnel and contractors.
• Knowledge of modern office practices and procedures.
• A professional appearance/presentation.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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