Customer Service/Loan Servicing Representative - Johnson Service Group

Johnson Service Group (JSG) is seeking Customer Service/ Loan Servicing Representatives in Walnut Creek, CA
These positions are part-time 20-30 hours a week to start and could go full-time in the future. 
Monday-Friday between the hours of 8:00am- 5:00pm
Hourly pay: $22.00-$23.00 per hour

Requirements:

• Software proficiency with: MS Word, MS Excel, MS Access, MS Outlook 
• Possess effective time management and organizational skills.
• Able to cope with pressure resulting from meeting required deadlines and reporting requirements. 
• Demonstrate teamwork in facilitating workflow.
• High level of cooperation with others and responsive to the Bank’s needs.
• High level of accuracy and great attention to detail.
• Strong analytical and problem-solving skills. 
• Able to make and support sound decisions.
• Consistently demonstrate tact, discretion and good judgment.
• Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive information. 
• Demonstrate excellent customer service skills.
• Able to work effectively without direct supervision.
• Able to comprehend and interpret Bank policies and procedures.

Responsibilies include:

•  Reviews initial loan package and is responsible for follow up to ensure critical components have been provided by the lending officer for documentation process. Understands key components related to loan and collateral type in order to ensure all required exhibits are included.
• Identifies, requests and reviews critical documents related to entity searches, UCC searches, flood determinations, etc., or any other required supporting documentation. Resolves key issues related to these pieces.
• Sets up third party engagements or requests appropriate to loan type, including but not limited to escrow, tax service, preliminary title reports, etc. Responsible for timely and accurate completion of duties on transactions related to borrower structure and/or collateral. Must have good knowledge in loan processing and regulatory policy. Independently addresses and resolves issues with minimal supervision.
• Independently monitors borrower’s loan package throughout the process to identify potential risks related to the effective and efficient processing of the loan and to protect the Bank’s interests. May prepare loan documents as required by business unit.
• Oversees and administers procedures required for timely and accurate processing of declined/withdrawn loan applications as required by regulation.

** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.  #D800