Customer Service Liaison - Heart to Heart Hospice

Customer Service Liaison



What You Must Have:

• Graduate of an accredited school of vocational nursing
• Current State License as a Licensed Vocational Nurse or Licensed Practical Nurse preferred
• Current State Driver’s License
• Must have reliable transportation and provide ongoing valid and current auto liability insurance
• Two years of experience as a Licensed Vocational Nurse or Licensed Practical Nurse in a clinical care setting preferred; hospice or home health preferred
• Customer service experience strongly preferred
• Ability to establish and maintain effective working relationships with all segments of the staff, facilities, the lay and professional public, the Board of Directors and Medical Director.
• Demonstrates good communication and interpersonal skills
• Experience with EMR software is a plus
• Must be able to read and write in English and follow written and verbal instructions in English effectively

Full Time Employee Benefits

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What You Will Do:

• Promote a customer-focused hospice presence in the healthcare community within healthcare assisted living facilities, nursing homes, home health, and hospitals.
• Ability to coordinate care amongst the healthcare professionals.
• Ensure patient’s DME has been ordered, delivered and is in good working condition while ensuring patient and family members have been sufficiently trained on how to use the DME.
• Communicate weekly (daily if needed) with patient and family ensuring all needs are met and that Heart to Heart is delivering high level of satisfaction.
• Responsible for identifying problems or dissatisfaction with patient and/or family and ensuring quick resolution while communicating effectively to clinical team and management if necessary.
• Coordinate and provide in-services or educational events for family members and/or facilities.
• Work closely with agency leadership to meet growth and development targets

• Assist and perform explanation of hospice services and documentation
• Flexibility in work schedule as referral source, patients and families may require after hours and weekend consultations

• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures

Working with Heart to Heart Hospice

We are looking for a compassionate, talented and experienced Customer Service Liaison that is experienced in customer service and eager to join an exciting organization.

You can Make A Difference in the lives of others!

At Heart to Heart Hospice, our employees enhance the lives of patients with life-limiting illnesses and their loved ones during a time when compassionate care is needed most.  We are dedicated to making a difference in the lives of our patients and their families, and we offer individuals the opportunity to be associated with a caring staff and organization, while creating positive contributions in their community.
 
It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.