Customer Service Intern - Oldcastle

Job ID:  506114

Non-Exempt

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.

Job Summary

As a Customer Service Intern, you will be at the forefront of ensuring an exceptional customer experience. This role provides a unique opportunity to learn the fundamentals of customer service, sales, and logistics in a professional setting. You will assist in responding to customer inquiries, processing sales transactions, and ensuring timely delivery of products while developing problem-solving, communication, and organizational skills. You will work closely with the Customer Service team to build relationships with customers, support sales efforts, and contribute to improving customer satisfaction. By the end of the internship, you will have gained valuable experience in a professional setting, preparing you for future roles in customer service, sales, or operations.

This position is expected to start in person (Candidate has the chose of working at our Hoffman Estates or Romeoville location) or around May 2025 and continue through the entire summer term (i.e. through August 2025). We ask for a minimum of 12 weeks, full-time, onsite for most internships.

Job Responsibilities

• Handle inbound customer calls professionally, addressing inquiries and concerns with accuracy and courtesy.

• Follow up on customer leads from calls or the company website within 24 hours to ensure timely service.

• Provide product and service information, including pricing, availability, and delivery timelines.

• Gather customer feedback and share insights to improve service delivery.

• Assist in managing the end-to-end sales process, including quoting, sales orders, and delivery coordination.

• Support “will-call” business by facilitating smooth customer pickups and addressing any issues.

• Use company tools, such as ERP systems and price lists, to ensure accurate sales transactions.

• Investigate and resolve customer complaints, coordinating with internal teams as necessary.

• Track customer orders and follow up to ensure satisfaction and timely delivery.

• Maintain accurate and up-to-date customer files and documentation.

• Prepare reports and summaries to support the Customer Service team and management.

• Contribute to improving operational workflows by identifying inefficiencies and suggesting enhancements.

• Work with cross-functional teams, including Sales, Operations, and Logistics, to address customer needs.

• Actively participate in team meetings and provide input on improving processes and enhancing the customer experience.

Job Requirements

• Currently pursuing an associate degree, or bachelor’s degree in Business, Construction Management, Project Management, or a related field.

• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

• Strong verbal and written communication skills.

• Ability to work independently and collaboratively within a team.

• Enthusiasm for learning and adapting to a dynamic environment.

• Interest or background in the construction or manufacturing industry.

Compensation

• The hourly pay rate is $25/hr

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.