Customer Service - Insurance Account Manager - Payne & Powell Insurance

Join Payne & Powell Insurance, a customer-centric agency located in the heart of Macon, Georgia. Our team is dedicated to providing exceptional service to our clients, ensuring their insurance needs are met with care and expertise. Our office in Macon offers a welcoming and supportive environment that encourages growth and collaboration.

If you have a passion for helping others and thrive in a customer-focused role, this opportunity is for you. As an Account Manager at Payne & Powell Insurance, you will be at the forefront of client interactions, assisting with policy inquiries, claims processing, and general support. Your role will be pivotal in ensuring our clients feel valued and supported throughout their insurance journey.

At Payne & Powell Insurance, we value teamwork, integrity, and a positive attitude. If you are eager to join a dedicated team of professionals who are committed to excellence, we invite you to apply and be a part of our mission to provide exceptional service to our clients.

Base Salary of $40,000 - $50,000 based on experience with bonus opportunities.

Salary Range: $40000.00 - $50000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Health Insurance

Pay Raise Opportunities

Licensing Assistance

Paid Continuing Education

Paid Sick Leave

Bonus Opportunities

Paid Holidays

Responsibilities

• Client Support: Assist customers with inquiries, policy changes, and claim resolutions in a professional and courteous manner.
• Policy Administration: Process new policies, renewals, and endorsements accurately and efficiently.
• Issue Resolution: Address and resolve customer complaints or concerns promptly and effectively.
• Documentation: Maintain detailed and accurate records of customer interactions and transactions.
• Product Knowledge: Stay informed about insurance products and services to provide accurate information to clients.
• Communication: Communicate with clients via phone, email, and in-person to ensure clear and timely responses.

• Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members.
• Customer Focus: A customer-centric mindset with a passion for going above and beyond to assist clients.
• Detail-Oriented: Strong attention to detail to accurately process and document client information.
• Problem-Solving Abilities: Ability to think quickly and find solutions to address client inquiries and concerns.
• Interpersonal Skills: Strong interpersonal skills to build rapport with clients and colleagues.
• Professionalism: Maintain a professional demeanor and appearance when interacting with clients and representing the company.
• Property and Casualty license with at least 3 years of experience with personal and commercial lines is preferred.