Customer Service / Inside Sales - Protech Staffing Solutions

One of our customers is searching for a Customer Service Representative / Inside Sales Rep

Responsibilities: 

* Act as the key point of contact for all customer activities and communication. 

* Communicates customers' needs throughout the organization. Seeks to understand problems and constraints, and then creatively resolves issues. 

* Review customer demand planning tools and enter purchase orders into ERP system. 

* Create production jobs after researching customer order history, job production history, current production schedule, and inventory. 

* Maintain customer records by updating ERP information and completing electronic retention. 

* Participate in weekly conference call with customers to understand their expedite order needs and near term production requirements. 

* Work with operations to optimize production schedule to meet customers' requirements.
* Prepare proof-of-delivery documents as required. 

* Issue Return Good Authorizations, follow-up on receipt and returns to customer.

Ideal qualifications include: 

* 2 or 4 year degree in business or STEM or prior Inside Sales/Customer Service experience with an industrial product business. 

* Strong customer orientation. Ability to work with and always communicate in a friendly and professional manner. Ability to build rapport. 

* Detail-oriented with high level of accuracy. Documents and electronically files information. 

* Comfortable working in a fast-paced environment. Able to prioritize and multi-task. 

* Proficient in MS Office. Experience with ERP systems. 

* Self-directed. Positive. Cooperative. Team player. 

* Seeking Northeast Ohio (Cleveland and vicinity) local candidates only. 

The position requires physical acumen including sitting, standing, and walking throughout a multiacre industrial facility.