Customer Service/Inside Sales - Rainier Recruiting

Rainier Recruiting is partnering with a global building materials manufacturer with over 100 years in business who needs to bring on a entry level customer service professional in Sumner, WA. This is position is open doe to a person being promoted. We are passionate about creating a workplace where everyone feels valued, empowered, and supported to be their best. Your efforts make a difference here. We take pride in our culture of teamwork, accountability, and continuous learning, and we are dedicated to fostering an inclusive and diverse environment for all. Passive candidates who are employed and curious to hear are more than welcome to have a “no-commitment” conversation with our Recruiting team about why this could be an exciting career opportunity. 










Compensation: $58,000 to $62,000 salary plus bonus

• A supportive, collaborative environment with a clear vision and objectives.
• Competitive salary and profit-sharing opportunities.
• Comprehensive benefits, including medical, dental, vision, and life insurance (starting the first month after hire).
• 401(k) Retirement Savings Plan with up to 4% matching and full vesting after six months.
• Opportunities for professional growth, training, and advancement.
• A people-first, family-oriented culture.

Location: Hybrid onsite and Work-From-Home. Employees are expected to work onsite 100% for the first 90 days in Sumner, WA and then work from home 2 days a week after the initial 90 day training period.







Your Role

As an Customer Service/Inside Sales professional, you’ll be the primary point of contact for 100% existing customers (there is ZERO cold calling or aggressive sales in this role) seeking sales order support. You will build lasting relationships, assist customers with inquiries, process orders, and provide quick resolutions to their concerns. This role reports directly to the Inside Sales Manager.




Key Responsibilities

• Build and maintain strong relationships with current and potential customers to drive sales.
• Manage a high volume of customer calls and handle data entry, often working with multiple source documents simultaneously.
• Provide pricing quotes to customers and coordinate with the production team to ensure smooth order processing.
• Serve as a liaison between customers and internal teams to manage delivery timelines and expectations.
• Keep accurate and up-to-date customer records, reports, and data.

What You Bring

• A bachelor’s degree or equivalent professional experience.
• Proven success in a sales role.
• A passion for customer service and the ability to build rapport with clients.
• A growth mindset and eagerness to enhance your skills.
• Alignment with our core values: passion, respect, integrity, collaboration, and excellence.
• Exceptional verbal and written communication skills in English.
• Strong organizational skills and the ability to thrive in a fast-paced setting.
• Proficiency with web-based tools like SAP and Microsoft Office (Teams, Outlook, Excel).

Pre-Employment Requirements

Final candidates will undergo pre-employment screening, including background checks and drug testing.




Who is Rainier Recruiting? 

Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with.