Customer Service Greeter - Enterprise Holdings

Overview

Enterprise Mobility has an exciting opportunity for a full-time Customer Service Greeter at The Pittsburgh International Airport. This is a great opportunity to work with a fantastic team and get experience with a well known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture. 

The Customer Service Greeter serves as a brand ambassador providing superior, friendly, and efficient service during all aspects of the rental car process; greeting and fulfilling Alamo and National customer loyalty member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

This position pays $16.50 / hour. This position is located at the Pittsburgh International Airport.

Available schedules: 

• Sunday-Thursday 10:00am-7:00pm
• Sunday-Thursday 4:00pm-12:00am

We offer a comprehensive benefits package which includes:

• Medical, dental, and vision insurance options
• Paid vacation time 
• Paid Holidays 
• 401(k) with company match 
• Profit sharing
• Employee discount

Responsibilities

• Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
• Welcome members to the facility when they exit the bus or arrive on the lot.
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
• Assist members with questions and concerns to minimize counter visits.
• Communicate customer service issues to management.
• Ensure that hangtag information is completed correctly.
• Maintain clean low mileage fleet mix requirements.
• Maintain Emerald Aisle for cleanliness.
• Thank member for their business.
• Provide upgraded vehicles on request.
• Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have a valid driver's license with no more than 2 moving violation or at-fault accident in the past 3 years
• No drug, alcohol related convictions on driving record in the past 3 years (ie., DUI/DWI). 
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.