Customer Service Field Technician - Selectek, Inc.

Selectek is looking for a Customer Service Field Technician to perform repairs to equipment at customer sites and manage any relationship with contracted support services.

Required:

• Knowledge in electronic principles, low voltage systems, and LCD technology
• Be able to adapt to situations and find the right resolution to problems
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Strong communication skills (written and verbal)
• Manage multiple issues while rapidly responding to customers and effectively solving problems
• Be able to plan workload effectively
• Ability and willingness to fully document all steps of problem solving in the ticket
• Ability to lift 50+ pounds
• Travel to on-site installation / repair, short notice travel may be necessary
• 3-5 years of experience in a Technical Support or related role
• Work unsupervised in a remote location.

Preferred:

• Basic TCP/IP, Ethernet, and standard communication protocols
• Office 365 – SharePoint, email, and other office software
• Basic scripting languages (e.g., Python)
• Zendesk or similar ticketing systems
• ZOHO or similar quoting systems

Job Responsibilities:

• Provide on-site, email, and telephone troubleshooting support on all company's digital displays
• Proactively monitor customer displays using company's proprietary monitoring system
• Assess and respond to situations where standard procedures have failed in fixing problem equipment or software
• Communicate clear and concise written step-by-step instructions to customers
• Function in a fast-paced environment with weekend and evening work
• Learn highly technical products quickly and effectively
• Adhere strictly to established standard procedures
• Assist documentation team in writing knowledge base articles
• Responsible for providing timely customer requested price quotes

Sponsorship: No
Salary Range: $60,000 - $65,000 annual salary
Term of assignment: Direct Hire
Hours & Shift: Monday - Friday: 7AM – 4PM with flexibility
Overtime: Some on occasion
Travel: Yes (up to 65% mostly domestic, possibility of some international)
WFH/Remote: No
Work Attire: Business casual
Background Check/Drug Screen Required: Yes

Please contact Lizzie Johns at 470-203-0754 or Ljohns@selectek.com for more details.