Customer Service EntryLevel - Spherion

We are seeking a dynamic and customer-oriented individual to join our team as a Bilingual (English and Spanish) Customer Service Representative. As a crucial member of our customer service department, you will be responsible for providing exceptional support to our diverse customer base, assisting with inquiries, resolving issues, and ensuring a positive experience for all customers.

Responsibilities:
1. Serve as the first point of contact for English and/or Spanish-speaking customers via phone, email, and chat channels.
2. Effectively communicate with customers in both English and Spanish, providing accurate and timely assistance with inquiries, product information, and issue resolution.
3. Handle customer complaints and concerns with professionalism and empathy, striving to achieve a satisfactory resolution for all parties involved.
4. Maintain a comprehensive understanding of company products, services, and policies to effectively address customer needs and inquiries.
5. Document all customer interactions and transactions accurately in the company's CRM system, ensuring proper record-keeping and follow-up as needed.
6. Collaborate with other departments, such as sales and technical support, to escalate complex issues and ensure prompt resolution.
7. Continuously seek opportunities to improve customer service processes and procedures, contributing to a more efficient and customer-focused environment.
8. Stay up-to-date on industry trends, product developments, and company announcements to better assist customers and provide relevant information.
9. Participate in ongoing training and development initiatives to enhance language proficiency, product knowledge, and customer service skills.

Working hours: 8:00 AM - 5:00 PM

Skills:
Fluency in both English and/or Spanish, with excellent written and verbal communication skills in both languages.
Proficiency in using CRM software and other customer service tools to manage customer interactions and data.
Excellent problem-solving abilities and attention to detail, with a commitment to delivering high-quality service to every customer.
Flexibility to work in a fast-paced environment and adapt to changing priorities and customer needs.
A positive attitude and a willingness to collaborate with team members to achieve common goals.

Education:
High School

Experience:
1-4 years

Qualifications:
Previous experience in customer service or a related field preferred, with a demonstrated ability to handle customer inquiries and resolve issues effectively.
Strong interpersonal skills and a customer-centric approach, with the ability to remain calm and professional in challenging situations.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).