Customer service/dispatching - Global Channel Management, Inc.

Job Title: Customer Service Dispatcher

Responsibilities:

• Schedule general service calls efficiently using Oracle Scheduling.
• Prepare and invoice service calls accurately.
• Respond to customer inquiries and provide exceptional service.
• Coordinate with field technicians to optimize dispatching.
• Maintain accurate records of service calls and customer interactions.

Qualifications:

• Proven experience in customer service and dispatching.
• Familiarity with service industry operations.
• Strong organizational and multitasking skills.
• Proficient in Oracle Scheduling and Microsoft Office.
• Excellent communication skills, both verbal and written.