Customer Service/Dispatcher - The UPS Store #6269

Job Summary:

The Customer Service/Dispatcher at HVAC company will be responsible for providing excellent customer service and dispatching tasks efficiently and accurately. This is a full-time hourly position located in Palm Bay, Florida, and is an individual contributor role.

Compensation & Benefits:

This position offers a competitive hourly wage based on experience. In addition, the employee will be offered fair opportunities for advancement within the company based on performance.

Responsibilities:

- Greet customers in a friendly and professional manner
- Answer phone calls and emails and assist customers with their inquiries and concerns
- Provide information about HVAC maintenance plans, repairs and new installations with recommendations
- Receive and process service calls to be properly documented and dispatched
- Handle money transactions accurately and maintain a balanced customer invoices and proposals
- Maintain the cleanliness and organization of the office 
- Coordinate with other staff and work at team for better productivity and customer service

- Coordinate with suppliers to order warranty and out of warranty parts and daily tracking 
- Monitor and update parts ordering and delivery information to customers and co-ordination between field service manager 
- Schedule and dispatch technicians and staff for in time service to customers
- Resolve customer issues and complaints in a timely and efficient manner
- Assist with inventory management and stock replenishment
- Adhere to all company policies and procedures
- Other duties as assigned by the office manager or supervisor

Requirements:

- High school diploma or equivalent
- Previous customer service experience is preferred
- Proficient in computer skills and working with computer based dispatch and accounting systems
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Excellent problem-solving and time management skills
- Must be able to work as team
- Must be Flexible for time availability, including weekends and holidays

EEOC statement:

Our company is an equal opportunity employer and does not discriminate against any individual based on race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.