Customer Service Dispatch - United Air Temp
Lorton, VA 22079
About the Job
United Air Temp is growing quickly, soon to be the largest residential heating, cooling, and plumbing provider in the United States, and was recognized by the Plumbing Heating and Cooling Association as the 2022 Contractor of the Year!
We know that our past, current, and future success is a result of the hard work and innovation of over 700 employees, spanning over 50 locations across the East Coast.
Our mission is simple and golden: treat people the way you would like to be treated. For United Air Temp, that translates into seeking out and hiring the best people who understand the customer always comes first. To provide our customers with outstanding service, we continuously reinvent competitive advantages and maintain consistent standards of excellence.
We Are Hiring - Join Our Team Now!
$17-$19/hr based on experience
Minimum 2 years of dispatch/customer service experience
United Air Temp Employee Benefits include:
- Competitive medical, dental, and vision insurance. Matching 401k Retirement savings plan
- PTO - vacation, sick, and personal leave combined into Paid Time Off
- A work environment that is fun and safe, where leaders know how you feel because they have been in your shoes. The Manager's goal is to invest in the development and success of everyone in their department.
As a United Air Temp Customer Care / Dispatch Coordinator, My Responsibilities Include:
- Receive inbound/make outbound calls to schedule maintenance and repair calls
- Data enter accurate information when scheduling appointments for maintenance and repair HVAC/Plumbing professionals
- Contact customers before all in-home appointments to ensure customers are home for the appointment.
- Communicate continually throughout the day with field professionals to support their success (and Yours!)
- Follow up with customers to address and resolve outstanding issues
- Process/schedule part orders generated through field personnel.
What qualifications do I need to work at United Air Temp?
At least 18 years of age
Clear criminal background check
Reliable transportation
Start your path to success, TODAY by applying NOW!
We look forward to meeting you.
From a small local business to a regional firm serving multiple communities throughout the southeast, United Air Temp has over fifty branch locations and over 400 technicians and support staff. Today, our growth is limited only by our imagination as we strive to prove ourselves as a true leader in the home comfort industry.
Integrity, professionalism, and social responsibility are the ethics United Air Temp’s history is based on, and they continue to drive our mission today in providing exceptional customer experiences.
United Air Temp is firmly committed to its core business ethics:
Honesty
Integrity
Loyalty
Fairness
Respect
Socially, we’re committed to protecting the health and safety of the communities we serve. For our customers, this means delivering HVAC, electrical, and plumbing services that exceed expectations. For our employees, it means being treated fairly and provided with the education, development, and support needed to uphold our high-performance standards.
Our Mission Statement
Treat others the way you want to be treated. At United Air Temp, this translates into seeking and hiring the best—people who understand that the customer comes first. Provide our customers with outstanding service by constantly reinventing competitive advantages and maintaining consistent standards of excellence.
HVAC, Electrical, and Plumbing Services
From preventative maintenance to guaranteed repairs, United Air Temp is ready to perform when you need home comfort services, including:
Plumbing repairs and replacements
Air conditioning installations and repairs
Heating systems, including furnaces and boilers,
Maintenance programs for AC, heating, and plumbing systems
Geothermal heat pump installation
Indoor air quality
Main water line replacement
Drain cleaning
Hot water tank replacement
The United Air Temp Difference
You receive outstanding service when choosing award-winning United Air Temp as your HVAC, electrical, and plumbing provider.
We Offer:
Convenient 2-hour windows for routine repair and maintenance services
24/7 emergency service
Continuous updates on service techniques and technologies
Reports on all work performed
A 90-year+ tradition of customer care and service excellence