Customer Service Department Manager - Uline

Job Title: Customer Service Department Manager

Location: Union Grove, WI

Job Summary: We are seeking a dynamic Customer Service Department Manager to lead our team in Union Grove. This role involves overseeing daily operations, ensuring exceptional customer experiences, and driving team performance.

Key Responsibilities:

• Manage and mentor customer service representatives.
• Develop and implement customer service policies and procedures.
• Analyze customer feedback to improve service quality.
• Collaborate with other departments to enhance customer satisfaction.
• Prepare reports on team performance and customer trends.

Qualifications: Bachelor's degree in Business or related field, 5+ years of experience in customer service, and strong leadership skills.