Customer Service Department Manager - Uline

Pewaukee, WI

About the Job

Job Title: Customer Service Department Manager

Location: Pewaukee, WI

Job Summary: We are seeking a dynamic Customer Service Department Manager to lead our team in Pewaukee. The ideal candidate will enhance customer satisfaction and drive operational efficiency.

Key Responsibilities:

Oversee daily operations of the customer service department

Develop and implement customer service policies and procedures

Train, mentor, and evaluate customer service staff

Analyze customer feedback and implement improvements

Collaborate with other departments to enhance service delivery

Qualifications:

Bachelor's degree in Business or related field

5+ years of experience in customer service management

Strong leadership and communication skills

Join us to make a positive impact on our customer experience!

Source : Uline