Customer Service - Dealer Communications Coordinator - Rico Manufacturing

The Dealer Communications Coordinator is a highly creative and strategic position supporting sales and revenue generating activities. Clear communication skills are required for working with outside vendors and colleagues to execute on objectives. The Dealer Communications Coordinator is accountable for managing communications, documentation and processes, and multiple projects in a fast-paced environment with critical skills in order management, customer service, and project management.

Duties & Responsibilities

· Work directly with internal and external teams in the development of effective dealer communication tools that successfully elevate our unique value propositions and drive sales growth to achieve defined targets.

· Handle Rico Social Media Campaign and dealer inquires

· Perform activities to support development of the sales pipeline to drive sales growth.

· Execute and analyze competitive, product, and market research to support sales and company initiatives.

· Collect, analyze, and report marketing data and campaign effectiveness to help shape future marketing strategies and tactics.

· Support sales and service efforts to expand customer reach and sales growth through execution of email, digital marketing, social media and promotional campaigns.

· Ensure all written communications are proofread and edited for grammar, punctuation and style, and are consistent with the RICO corporate, product, and service brands.

· Work directly with internal teams in the development of effective training and presentation materials to increase our customer services.

· Perform related tasks and transactions to process orders, including working with internal departments and customers, to ensure supporting documentation are accurate and complete.

· Maintain related processes and procedures, including required documentation, to ensure RICO process library is up to date and processes are being completed as defined.

· Execute general marketing and administrative tasks to meet departmental objectives and requirements

· Maintaining documentation related to order management and customer communications to ensure accuracy.

· Maintain promotional and collateral materials inventory for the support of sales and service teams.

· This position is located on the RICO campus. Travel maybe required

· This role does not have supervisory responsibilities.

NOTE:

This description is not intended to serve as an exhaustive list of tasks, competencies, prerequisites, or goals. Other tasks or goals may be assigned - either on a temporary or permanent basis - as deemed necessary by company officials. Position descriptions, or the employee's job, may be modified or changed by the company at any time. This position description should not be considered to be a contract of employment.

Education & Training

· High School Degree or equivalent

· Minimum 2 years professional experience required working with customers in a business environment.

Knowledge & Experience

· Adept experience using Microsoft Office (Word, PowerPoint, Excel, Teams, Visio, etc.)

· Experience using ERP or CRM software preferred.

· Experience using Salesforce.com is preferred.

Skills & Abilities

· Excellent interpersonal skills and the ability to identify solutions and take appropriate action to resolve moderately complex issues.

· Excellent organizational skills, with the ability to work well under pressure and perform numerous tasks simultaneously is needed.

· Outstanding communication and writing skills are essential.

· Motivated and energetic self-starter with a positive, inclusive, and creative outlook and the ability to work independently as well as in a team environment is vital.

· Proven ability to manage internal and external client expectations is mandatory.

· Proficiency in utilizing Microsoft Office applications at an advanced skill level required including Outlook, Word, Excel and PowerPoint.

Working Conditions

Work Environment

· SEDENTARY - Involves sitting most of the time, may involve walking or standing for brief periods of time.

· Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Near Vision Acuity (under 20