Customer Service and Data Entry - MRA-THE MANAGEMENT ASSN INC
CUDAHY, WI
About the Job
JOB REQUIREMENTS: Milwaukee Cylinder Customer Service & Data Entry
Specialist Onsite: Based in Cudahy, WI At Milwaukee Cylinder, we operate
with a spirit of innovation and creativity, dedicated to meeting the
needs and challenges of today's most demanding applications. We take
pride in providing products that have been proven and tested by the
world's leading manufacturers in the harshest environments. By working
directly with our customers, Milwaukee Cylinder has developed a
reputation for high level engineering expertise in the manufacture of a
broad product line of standard and specialty cylinders. For over 60
years, Milwaukee Cylinder has become known as the company where
"Specials are Our Standard". We are seeking a Customer Service & Data
Entry Specialist to join our team! The Customer Service & Data Entry
Specialist will prioritize outstanding customer sales and service
support, dedicating their time to handling inquiries about pricing,
delivery, quote requests, issue resolution, product returns, and
expediting shipments. Additionally, time will be spent entering customer
order information and assisting with various sales and service tasks.
This role demands a keen attention to detail, strong organizational
skills, and a commitment to delivering exceptional customer service. Key
Experience Needed: Customer Service & Data Entry Specialist Associate
degree or equivalent technical skills and experience. Minimum of 2 years
of business-to-business experience in a customer service/inside sales
role; experience in industrial manufacturing is a plus. Strong
mechanical/technical aptitude. Experience with or exposure to industrial
products or manufacturing environments is preferred. Position
Responsibilities: Customer Service & Data Entry Specialist Provide sales
and service support, including pricing, delivery, quotes, issue
resolution, product returns, and shipment expediting. Offer technical
assistance with product selection and troubleshooting. Build and
maintain strong customer relationships to drive brand loyalty and
enhance the customer experience. Stay up-to-date with company products
and pricing strategies. Collect and provide competitive intelligence to
aid pricing decisions and product comparisons. Collaborate with internal
departments to: Prepare accurate custom quotes (with Engineering and
Estimating) Ensure customer orders are accurately documented (with Order
Entry) Expedite shipments as needed (with Operations and Purchasing)
Provide accurate lead times and order statuses (with Operations and
Purchasing) Manage customer returns (with Quality, Operations, and
Purchasing) Accurately and efficiently input customer order information
into the ERP system. Assist in the preparation of job floor packets for
Operations. Perform basic scheduling (level loading) of the shop
workload during order entry. Perform shipping duties which... For full
info follow application link. MRA is an Equal Opportunity/Affirmative
Action Employer * APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/9A984A29A49A48A0
Specialist Onsite: Based in Cudahy, WI At Milwaukee Cylinder, we operate
with a spirit of innovation and creativity, dedicated to meeting the
needs and challenges of today's most demanding applications. We take
pride in providing products that have been proven and tested by the
world's leading manufacturers in the harshest environments. By working
directly with our customers, Milwaukee Cylinder has developed a
reputation for high level engineering expertise in the manufacture of a
broad product line of standard and specialty cylinders. For over 60
years, Milwaukee Cylinder has become known as the company where
"Specials are Our Standard". We are seeking a Customer Service & Data
Entry Specialist to join our team! The Customer Service & Data Entry
Specialist will prioritize outstanding customer sales and service
support, dedicating their time to handling inquiries about pricing,
delivery, quote requests, issue resolution, product returns, and
expediting shipments. Additionally, time will be spent entering customer
order information and assisting with various sales and service tasks.
This role demands a keen attention to detail, strong organizational
skills, and a commitment to delivering exceptional customer service. Key
Experience Needed: Customer Service & Data Entry Specialist Associate
degree or equivalent technical skills and experience. Minimum of 2 years
of business-to-business experience in a customer service/inside sales
role; experience in industrial manufacturing is a plus. Strong
mechanical/technical aptitude. Experience with or exposure to industrial
products or manufacturing environments is preferred. Position
Responsibilities: Customer Service & Data Entry Specialist Provide sales
and service support, including pricing, delivery, quotes, issue
resolution, product returns, and shipment expediting. Offer technical
assistance with product selection and troubleshooting. Build and
maintain strong customer relationships to drive brand loyalty and
enhance the customer experience. Stay up-to-date with company products
and pricing strategies. Collect and provide competitive intelligence to
aid pricing decisions and product comparisons. Collaborate with internal
departments to: Prepare accurate custom quotes (with Engineering and
Estimating) Ensure customer orders are accurately documented (with Order
Entry) Expedite shipments as needed (with Operations and Purchasing)
Provide accurate lead times and order statuses (with Operations and
Purchasing) Manage customer returns (with Quality, Operations, and
Purchasing) Accurately and efficiently input customer order information
into the ERP system. Assist in the preparation of job floor packets for
Operations. Perform basic scheduling (level loading) of the shop
workload during order entry. Perform shipping duties which... For full
info follow application link. MRA is an Equal Opportunity/Affirmative
Action Employer * APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/9A984A29A49A48A0
Source : MRA-THE MANAGEMENT ASSN INC