Customer Service from Innova Solutions

CUSTOMER SERVICE REPRESENTATIVE JOB AVAILABLE IN CORONA, CA

Volt is immediately hiring a Customer Service Representative in

As a Customer Service Representative, you will be:

• Answering customer calls and assisting with any scenario presented.
• Answering customer emails within 24hrs and assisting with any scenario presented.
• Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.
• Capturing inbound sales when appropriate.
• Demonstrated excellent customer service skills in resolving customer complaints and questions.
• Practicing and ensuring compliance with company policies and procedures.
• Thoroughly understanding the Customer Relations manual.
• Maintaining a professional and positive attitude.
• Well organized, detail-oriented and have excellent time-management skills.

This is a Full-time, Contract opportunity.

The ideal candidate will have:

• 2+ years' meaningful work experience preferred.
• Strong written and verbal communication skills with ability to communicate across all levels of the organization.
• Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
• Display a high level of integrity and professionalism.
• Ability to lead and empower individuals and teams.
• Proficient in Microsoft Office 365 Suite, especially Teams and Outlook.
• Ability to handle a fast-paced call center environment.

Pay Rate: $15.00 - $17.00 per hour.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com.  Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.