Customer Service Coordinator at US Tech Solutions, Inc.

Duration: 7-month contract with Extension

Job Description:

• Preferred experience is 2 years customer service call center experience. Candidates need ability to multi-task with computers.

Experience:

• 2+ years of cross functional commercial or customer service experience.

• Handle incoming high order volume received via phone and email.

• Handle high volume of Case Management related to inquiries and orders in SalesForce.com

• Interact daily with internal/external contacts using multiple systems to ensure accurate information.

• Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.

• Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.

• Assist with complaints processed by the Complaint team.

• Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile.

• Follow up with New Accounts team on necessary account set up changes.

• Responsible for ensuring 100% follow-up to customers internally and externally.

• Attend Product/Technical training as scheduled.

Required Skills:

• Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity.

• On time attendance.

• Excellent professional verbal and written communication skills

• Proficiency with Word, Excel, E-mail, Web.

• Can type at a 50-WPM average.

• Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.

• Ability to meet or exceed Department Metrics.

• Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.

Desired Experience / Qualifications / Skills:

• Experience in the Life Science industry or related field.

• Experience with PeopleSoft Order Management or a comparable system.

• Experience with SalesForce.com case management.

• Call center experience.

Education:

· High school graduate or equivalent.