Customer Service Coordinator/Rental Car Clerk - Surprise Ford

Surprise, AZ 85388

About the Job

Dealership in the West Valley is seeking a self-motivated, enthusiastic, and hardworking person to fill this role.

Looking for an experienced Service Receptionist & Warranty Admin Assistant.

Qualifications:

Applicants must be familiar with the multi-line phone system.
Organized with the ability to multitask.
Windows proficient (Word, Excel, Powerpoint)
Flexible and full-time.
Demonstrate the capacity to function in a team environment or individually.
Have excellent customer service skills.
Work well under pressure
Must maintain a professional appearance and a neat, organized work area.

Responsibilities:

Processes warranty claims and all paperwork to ensure proper documentation on a timely basis.
Verifies criteria required by factory or distributor.
Reconciles all warranty receivables with payments through the appropriate accounting schedule.
Posts credits on computer.
Resubmit all rejected claims promptly or receive authorization to write them off.
Follows up on payment of outstanding claims.
Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed of.
Files and maintains all service records as required by the warrantor.
Keeps informed of all factory recalls and bulletins.
Assists with body shop warranty claims as needed.
Assists with the cashier and telephone duties as needed.
Assists with any clerical needs as directed by the fixed operations manager or the controller.
Inbound & Outbound Service Department Phone calls
Check-in/Out Service Rental Cars & Manage Service Rental Fleet
Manage Customer Vehicle Pickup & Delivery Schedule
Manage Scheduling & Dispatching Mobil Van

Requirements:

Applicants must be 18 years (or older).
Maintains a professional appearance and a neat work area.
Other tasks as assigned.
Must be a team player

Benefits:

401K.
Paid Vacation.
Medical Insurance.
Dental Coverage.
Vision Care.
Flexible Schedule.
On-Site Medical Clinic for employees and their families.
Employee Discounts and more.

Source : Surprise Ford