Customer Service Coordinator Northeast Imaging - HCA Healthcare

Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Customer Service Coordinator at our Northeast Imaging Center with South Texas Radiology Imaging Centers you can be a part of an organization that is devoted to giving back!

Benefits

South Texas Radiology Imaging Centers, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the South Texas Radiology Imaging Centers family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Customer Service Coordinator to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

1. Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; and ensures availability of treatment information by updating and retrieving patient records. 

2. Optimizes patients' satisfaction, referring physician satisfaction, and RIS modality resource (e.g. ImageCast) utilization by scheduling appointments appropriately in person or by telephone; and comforts patients and their family by anticipating anxieties; answering patients' questions; maintaining the reception area patient focused. 

3. Coordinate patient flow throughout facility and maintains awareness of schedule to minimize delays. Updates the designated Air Traffic Control (ATC) person on a regular basis. Maintains communication with scheduling staff throughout the day regarding schedule changes and time status; annotates all scheduling changes appropriately in the patient’s history notes. 

4. Maintains patient accounts by obtaining, recording, and updating personal demographics and financial information, including but not limited to waivers, ABN’s, financial responsibility forms; and notes all paperwork with appropriate instructions from MD preferences. Accurately follows collection policies and processes. 5. Protects patients' rights by maintaining confidentiality of personal and financial information. 

6. Processes films/copy requests as needed and assists in the printing process; obtains outside previous films as needed and defined by STRIC policy.

What qualifications you will need:

• Education: High School Diploma or GED. 
• Experience: Employee completes initial and ongoing training and competencies as defined by facility which are specific to the needs of the patient population served 
• Preferred: RIS, Radiology Medical Records Training desired but not required. 

For over 50 years, South Texas Radiology Imaging Centers (STRIC) has provided full service, outpatient diagnostic imaging and interventional radiology services in San Antonio, Texas.

South Texas Radiology Imaging Centers is one of the region's largest outpatient diagnostic imaging providers with over 70 Board-Certified Radiologists and 22 facilities conveniently located throughout San Antonio and the surrounding communities.

STRIC, through Methodist Healthcare, offers career opportunities to imaging professionals

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Customer Service Coordinator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.