Customer Service Coordinator - DCI Donor Services

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are looking for a Customer Service Coordinator to handle day-to-day interactions with medical professionals and surgical centers. Specifically, we are looking for someone who can be the voice of the customer, show problem-solving skills, act with patience and empathy, and provide both clear and concise communication.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Tennessee Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

• Provides daily correspondence via phone, fax, and e-mail with external vendors and third-party distributors. Responds to all inquiries in a prompt and courteous manner.
  
• Enters sales order into database. Maintains inventory of tissue available for distribution.
  
• Verifies inventory, graft selection, and shipping requirements. Pull, package, and ship all orders according to SOPs and according to customer expectations. Tracks orders accordingly.
  
• Resolves customer concerns relating to order status.
  
• Performs physical inventory of tissue grafts and reconciles discrepancies.
  
• Lifts up to 70 pounds on an occasional basis.
  

• Perform other related duties as assigned.
  

The ideal candidate will have:

• Demonstrated time management skills
• Examples of the ability to multi-task
• Strong organizational skills
• High school diploma or equivalent required. Bachelor’s degree preferred.
• Proficiency with Microsoft Outlook
• Data Entry/Skilled in typing
• Punctuality
• Working knowledge of computers and Microsoft Office application to include Word, PowerPoint, and Excel is required.

The base pay for this position is $20/hr.

The schedule for this position is Monday-Friday with split shifts covering from 8:00 AM-6:30 PM.

We offer a competitive compensation package including:

• Up to 176 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position.