Customer Service Coordinator - Lifelancer

About the job Customer Service Coordinator

Req#: sWFKfBtkk6YeEmployer Industry: Healthcare and Biotechnology

Why consider this job opportunity:
• Salary up to $48K
• Opportunity for career advancement and growth within the organization
• Flexible work options, including remote work or hybrid at Menlo Park, CA, or Durham, NC
• Supportive and collaborative work environment
• Comprehensive benefits package, including flexible time-off and a 401k with company match
• Potential eligibility for annual bonus plans tied to performance
What to Expect (Job Responsibilities):
• Handle incoming and outgoing customer interactions efficiently via various communication channels
• Provide accurate information and expertly guide customers to achieve their goals
• Document customer interactions and maintain accurate records of communications
• Stay informed about products and services to effectively address customer needs
• Collaborate with team members to share knowledge and escalate complex issues as necessary
What is Required (Qualifications):
• High school diploma or equivalent, with 1-2 years of applicable customer service experience, or an Associate's or Bachelor's degree with 1 year of experience
• At least one year of experience in life sciences, biotech, lab, or healthcare providing customer support
• Ability to type at least 60 words per minute with a minimum of 98% accuracy
• Strong communication and interpersonal skills
• High degree of accountability and follow-through on assigned tasks and commitments
How to Stand Out (Preferred Qualifications):
• Proficiency in MacOS
• Hands-on experience with Salesforce.com and other collaboration tools
• Experience in a customer service call center
• Bilingual proficiency in Spanish
• Previous work in a fast-paced, high-growth company

Healthcare #Biotechnology #CustomerService #RemoteWork #CareerGrowth

Lifelancer ( https://lifelancer.com ) is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech, data science and IT domains.

Please use the below Lifelancer link for job application and quicker response.

https://lifelancer.com/jobs/view/964c1643607151e015b0abe0ceb8dba7