Customer Service Coordinator - Morgan Truck Body

Location: Lakeland, FL

How You Will Make an Impact?
The Customer Service Coordinator will oversee all administrative activity in the Service office. This individual will be key in maintaining accurate administration of the department to achieve revenue and profitability goals.

The Nuts and Bolts

• Process estimates and edit for accuracy. Assist with follow-up of estimates with customer when applicable.


• Process, open, close all service work orders, checking for accuracy customer number, purchase orders, payment terms, labor, materials, and mark-up daily. Return any incomplete quote to the Estimator for corrections before opening.


• Organize and file all Service-related paperwork (quotes, work orders and labor reports).


• Prepare payment requests for contract drivers.


• Maintain an organized and professional environment for the reception of customers and visitors to the service office.


• Process all incoming/ outgoing mail, pre-code all bills with the appropriate account number and forward for approval.


• Research and resolve all billing-related issues, seek the help of the estimator when needed.


• Work with the credit department to establish new customer accounts, ensuring that all the needed information is given.


• Maintain stock of all needed office supplies, within budgeted guidelines.


• Communicate information concerning credit, opportunities or problem situations to appropriate personnel with follow-up to Service Manager.


• Provide administrative support for special projects at the request of the Service Manager.


• Assist in providing a safe environment for all employees by complying with all company and OSHA safety regulations.


• Other duties as assigned

Required Credentials

• High School Diploma


• Computer proficiency in Microsoft Office


• Excellent interpersonal and communication skills


• Quality orientation and attention to detail


• Familiarity with standard credit and collection procedures


• Team player with the ability to work well with others


• Sense of urgency and initiative


• Good organizational skills with the ability to handle multiple projects and deadlines


• Ability to work overtime to meet business demands

Preferred Credentials

• 2- or 4-year degree preferred


• Truck/van body knowledge a plus


• Prior JDE system usage a plus

You Must Be Able to

• This job operates in a manufacturing plant environment. Must be able to work in a non-climate-controlled environment. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

How We Make an Impact

As the largest truck body builder in North America, Morgan Truck Body LLC is proud to produce, deliver, and service quality products. With a foundation built on innovative design and quality construction, Morgan has experienced tremendous growth. In addition to dry freight truck bodies, Morgan specializes in satisfying unique and custom truck body needs, including electric vehicles, mobile service units, and refrigerated products, serving farmers, ranchers, contractors, landscapers, equipment and material haulers, and more!

Our shared values are the foundation upon which Morgan does business:

• people


• integrity


• results


• passion

Some of Our Total Rewards

We offer big company perks with small company culture:

• Comprehensive benefits package including Medical, Dental, Vision, and Life


• 401(k) Savings Plan with Company Match


• Tuition Reimbursement


• Paid holidays and increasing vacation time with years of service


• Generous Footwear, Eyewear, and Safety Equipment Discount Program


• Paid Job and Leadership Development training

Morgan Truck Body LLC is a business unit of the J.B. Poindexter & Co., Inc. family and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Whether you are just beginning your career or taking the "next step," please visit our careers page - https://www.morgancorp.com/about/careers .

#LI-JK1

Virtual Job: false