Customer Service Coordinator at ALD Vacuum Technologies North America, Inc.

As the world’s leading manufacturer of vacuum equipment for vacuum metallurgy and heat treatment, ALD is seeking qualified candidates with technical parts experience.  The Customer Service Coordinator shall be responsible for processing customer orders and spare part procurements to support ALD’s customers in North America. 

Responsibilities:
The functions of the position include but are not limited to:

• Respond to requests/inquiries from customers and/or assigned from Customer Service Manager and provide timely response within one business day.
• Create and fulfill customer’s orders for spare parts using the Sage system. Perform the purchasing functions of spare parts from third parties and company affiliates. Arrange for import, receiving and shipment of spare parts and materials for customer use.
• Coordinate export/import freight and duty cost estimates and information regarding international shipments (via air, ocean and truck). Provide customer service to overseas affiliates regarding shipments.  Maintain import/export cost data within the Sage system.
• When applicable, receive and check-in parts, matching receiving and inventory data to purchase orders and sales orders and updating Inventory modules of Sage ERP System. May involve sorting and placing inventory on racks, shelves or in bins according to predetermined sequence such as size or product code for items determined to be stored on site. 
• Assisting in annual physical inventory of spare parts, including inventory located offsite or at third party locations

Qualifications:

• Excellent verbal and written communication skills are required. Ability to express needs clearly to other employees domestically and internationally, as well as negotiate with vendors, and customers. On any day, you could be talking to top management, or lower-level staff both internally and from customers. 
• Associates degree in a technical engineering or a related field or technical degree or related military experience and five years field service experience.
• Technical experience with manufacturing parts and ability to read and interpret technical drawings.