Bilingual Customer Service Coordinator - 24 Hour Home Care

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

THE ROLE:

In this role, you will seamlessly connect our clients and caregivers with our comprehensive Regional Center services. By efficiently managing communication channels, resolving inquiries, and collaborating with team members, you will ensure all stakeholders receive prompt and positive responses. Your day-to-day responsibilities will include:

• Coordinate multi-faceted services for Regional Center consumers, achieving specific and measurable goals set by the Program Manager
• Manage inbound phone lines and emails, swiftly responding to inquiries and distributing tasks to team members
• Collaborate with the office team to resolve inquiries and facilitate program preparation functions, ensuring efficient documentation for services
• Assist with office projects, including process improvements, consumer/provider issue management, and support tasks from internal team members
• Maintain accurate records, update information systems, and handle mass email/text campaigns, demonstrating attention to detail and effective communication
• Ensure compliance with company policies and HIPAA regulations, problem-solving in a fast-paced environment while prioritizing tasks and meeting deadlines

You will collaborate with your dynamic team in person 1x per week at our Los Angeles office.

The expected California Pay Range for this position is $23.00 - 24.00 per hour.

WHAT YOU BRING TO THE TABLE:

• Must be fluent in Spanish
• Minimum of 1 year of customer service experience, preferably in healthcare or a related field
• Excellent verbal and written communication skills, with the ability to develop relationships, present ideas, and communicate effectively with individuals with developmental disabilities
• Proficient in Microsoft Office (Word, Excel, and Outlook)
• Strong problem-solving skills, able to identify issues and create logical solutions
• Demonstrated skills in planning and organizing, with the ability to prioritize tasks and work effectively in a fast-paced environment. Attention to detail, analytical thinking, good judgment, and time management are essential

WHAT WE BRING TO THE TABLE:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

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