Customer Service Coordinator - PEAK Technical Services Inc.

Description

Under limited supervision, provides customer service assistance for digital readout systems, rotary encoders, and linear encoders.

• Primary tasks include: Receiving purchase orders from customers and entering sales orders into Oracle ERP system. Ordering items from our internal factory. Receiving items into our ERP system when they arrive. Processing dispatch documents to ship items to our customers.
• Excellent writing and communication skills are required for this position.

Responsibilities

• Attention to detail and accuracy are critical skills for this position.
• A variety of routine support activities in the customer service function. Responsible for promoting and maintaining positive customer relations.
• Responding to customer inquiries and resolving problems.
• Interacting with other departments to resolve technical product issues, ensure delivery schedule, or help resolve account billing.
• Provide product and pricing information to customers.

Minimum Qualifications and Experience Requirement

• Excellent customer service and phone skills, with ability to work in fast-paced sales environment.
• Positive attitude and team player.
• Proficient in computer software applications such as MS Office (Word, Excel).
• Quality and detail oriented.
• Ability to multi-task and problem solve effectively regarding customer issues.

Required Skills

• Proficient in computer software applications such as MS Office (Word, Excel).
• Excellent writing and communication skills are required for this position.

Benefits

PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.

PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.

Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO)

PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Candidate Privacy

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/