Customer Service Coordinator - Integrated Power Services

IPS is seeking dedicated Office and Administrative staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.

Responsibilities & Expectations: 

As a Customer Service Coordinator, you will play a crucial role in delivering exceptional customer experiences. You will be responsible for providing timely and effective support to our customers, addressing their inquiries, resolving issues, and ensuring smooth order fulfillment.

Customer Support:

• Respond promptly to customer inquiries via phone, email, and chat.
• Actively listen to customer concerns and provide empathetic solutions.
• Efficiently resolve customer issues, escalating complex problems as needed.

Order Management:

• Process and verify incoming orders for accuracy and completeness.
• Collaborate with internal teams to ensure timely and accurate order fulfillment.
• Track order status and provide regular updates to customers.

Technical Assistance:

• Serve as a technical resource, providing product information and troubleshooting guidance.
• Assist customers with product specifications, installation, and usage.

Sales Support:

• Collaborate with the sales team and OEM partners to provide essential support.
• Prepare and submit accurate price quotations and bids.

Documentation and Reporting:

• Maintain detailed records of customer interactions, transactions, and feedback.
• Generate regular reports on key performance indicators (KPIs) and customer satisfaction metrics.

Process Improvement:

• Continuously identify opportunities to streamline processes and enhance efficiency.
• Analyze customer feedback to identify trends and suggest product or service improvements.

Perform other duties as assigned.

Qualifications and Competencies: 

• Associates degree or equivalent from two-year college or technical school; plus, 2 years’ related experience and/or training; or equivalent combination of education and experience.
• Ability to speak clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Strong attention to detail and ability to follow directions with precise execution
• Ability to work in a fast-paced environment, follow standardized work procedures and apply strong analytical problem-solving dynamics in a continuous improvement environment
• Ability to communicate at all levels and from various backgrounds
• Strong customer focus with professional communication
• Available to work overtime
• Ability to perform math functions including addition, subtraction, multiplication, division including understanding fractions and percentages
• Strong verbal and written communication skills
• Basic computer skills

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:  

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:  

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives 
• Tuition Reimbursement Program 
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP) 
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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