Customer Service Coordinator - Potawatomi Federal Solutions, LLC

Customer Service Coordinator

Location:  61 Responder Drive, Anniston, AL 36205

FLSA Classification:  Exempt-Salaried

Employment Class:  Full Time Regular

Position Summary: 

Potawatomi Training, LLC (a federal government contractor) is seeking a qualified Customer Service Coordinator who presents customer service training in order to maintain a culture of outstanding customer service throughout the contract. Responsible for the duties and scheduling of the Customer Service Team and all student facing activities.

Essential Duties & Responsibilities:

•    Responsible for training, coaching and scheduling members of the Customer Service Team
•    Manage operations of the Atlanta Customer Service Team
•    Determine quarterly training objectives for the contract
•    Develop and implement customer service training curriculum in support of training objectives to the contract 
•    Coordinate with managers to identify department specific needs and implement customized training based on their feedback
•    Draft and distribute monthly Customer Service Schedule
•    Provide On-Call support
•    Participate in the rotation of In-Processing, Graduation, Photos and Train-the-Trainer briefings
•    Observe and assess student facing tasks to provide Quality Control
•    Provide assistance to the Office of the Registrar
•    Other duties as assigned

EDUCATION, EXPERIENCE & SKILLS REQUIREMENTS: 

•    High school graduate or GED equivalent required; degree in Transportation, Logistics or Business preferred
•    Three (3) or more years experience in managing teams preferred 
•    Excellent Customer Service Skills
•    Working knowledge and experience in Microsoft Office programs
•    Must possess and exhibit excellent oral and written communication skills
•    Must work occasional weekends and flexible hours

Potawatomi Training, LLC is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.