Customer Service - Steven Gonzales Agency

Are you looking for an opportunity to put your skills to better use?

Steven Gonzales Agency in converse, Texas, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time Insurance Customer Service Representative. You will be using your professional demeanor, willingness to learn, and excellent communication skills to service new and existing accounts to achieve agency sales goals and service standards. Whether you have experience in the insurance industry or are looking to start down a new career path, this is the place for you.

No Previous Insurance Experience? No problem!

If you have proven your customer service and communication skills in another industry and are ready to learn and grow, we can teach you everything you need to know about insurance. We will even pay for you to get your insurance license.

Are you a Licensed Insurance Customer Service Representative? Amazing!

If you are an experienced insurance customer service representative looking for a new opportunity, this is the place for you. You will also benefit from additional training and development opportunities, making this the perfect opportunity to transfer your skills to our agency and grow your skills. We know you will be committed to providing the best possible service to our awesome clients.

If you are enthusiastic, willing to learn, and ready to provide an amazing experience for each of your clients, this is the role for you. Apply today!

Salary Range: $32000.00 - $60000.00 per year

Annual Base Salary + Commission

Mon-Fri Schedule

Evenings Off

Responsibilities

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Document each customer contact in eAgent.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Possess an upbeat, positive and enthusiastic attitude.

Confident, self-starter who works well independently.

Must have ability to multi-task.

Professional phone etiquette.

Career minded vision.

Excellent Spelling and Grammar skills.

Problem-Solving Capabilities.

Strong work ethic and leadership skills.