Customer Service - Contract to hire - Binding Minds

Job Title: Customer Service
Location: Union City, CA 94587 (All 5 days onsite).
3 Months Contract (Potential to convert)
Job Description:

• Efficiently and properly execute inbound internal and external customer calls, fulfilling orders, providing pricing information, order delivery information, and any unique scenario defined by the call.
• Provide special attention to the detail required by some high profile/high volume accounts in the manner and at the level of service those accounts require and expect.

Must have:
1-2 years of experience in a customer service role, such as retail or a call center

This person will be doing a little of everything. No day is the same. Daily activities will include but not be limited to:
Orders
Pickups
Claims
Helping with mail delivery
Operational support
Working the switchboard/phones (at the beginning about 70%)
25 – 50 calls per day
Help with covering the front desk - letting executives know about meetings, managing lobby, taking calls & transferring to correct dept
Types of calls they may handle (all inbound from salespeople/customers):
Payments/questions on payments
Change orders
Missing order claims
Delays
Discrepancies on invoices vs. delivery

Calls are done through Cisco systems on the computer