Customer Service /Connect Ambassador at Strategic Staffing Solutions
Kansas City, MO 64108
About the Job
Job Title: Customer Service - Connect Ambassador
Duration: 12 Month contract; chance to extend/convert to full time.
Location: Kansas City, MO (ONSITE)
Pay: $21.14
Industry: Utility
Required Qualifications:
• High school diploma
• Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity.
• Demonstrated experience in working in fast-paced environment.
• Proficiency in working with Microsoft Office Suite
Job Responsibilities:
• Help create a positive customer experience through customer engagement and providing support to our partners staff
• Greet customers and assess needs
• Effectively answer basic questions
• Manage human traffic flow within the space
• Assist customers with payments
• Collaborate with the facility team on escalation-types and resolutions
• Other duties as assigned to support customer service needs
• Help enhance effectiveness of community engagement by supporting the team in community outreach endeavors
• Provide assistance in event preparation and tear-down, with both internal and external stakeholders
• Assist the team as required during extended outage situations
• Help with the development of workshops/seminars for community and customer groups
• Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured
• Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback
Salary
21 - 21 /hour
