PeteS

-MARKET-

Title Customer Service Concierge

Department Customer Service

Reports To Store Manager

Job Classification Non-Exempt, Hourly

Job Summary

As Pete's Fresh Market is a customer-centric company, the Customer Service Concierge is a designated individual within the store setting whose main initiatives are to focus on customer satisfaction, creating a personalized, community for our patrons, and increasing store profitability.

Essential Job Responsibilities

• Customer Service
• Help customers find everything on their shopping list and suggest products that would complement their needs (e.g., cross merchandising opportunities)
• Make connections with frequent shoppers and create a neighborhood feel
• Crowd control (e.g., direct traffic at the front end, mitigate long waits at the deli by passing out samples)
• Handle customer complaints and direct customer feedback appropriately
• Promote Sales
• Upsell/Suggestive Selling
• Organize Demos
• Place Catering Orders
• Detail Orientation
• Check expiration dates
• Help Scan Coordinator with shelf tags (ensure proper position, accuracy, etc.)
• Promote safety and security by keeping an eye on debris on the floor as well as suspicious activity
• Communication
• Communicate frequently with Department Managers, Store Managers, and Buyers
• Document observations and customer requests/behavior and provide this feedback to management
• Community Outreach/Donations
• Spearhead the food rescue/scavenger program
• Facilitate events and community outreach programming

Other duties as assigned

Education. Certifications. and Requirements

• Bachelor's Degree, or equivalent work experience
• Three (3) years of grocery or retail experience
• Food Handler Certificate

Other Knowledge, Skills, and Abilities

• Patience and an approachable, friendly demeanor
• High level of emotional intelligence and interpersonal skills, especially when communicating verbally
• Conflict Resolution
• Attention to detail
• Self-directed and ambitious
• Strong communication skills via phone, e-mail, and in person discussions
• Excellent fluency with the English language; command of Spanish language a plus

Work Environment/Physical Demands

• The potential for prolonged standing, walking, squatting, and/or bending
• The ability to lift, push, or pull up to 501bs, on occasion
• Occasional high stress when dealing with systems, customers, and/or staff members

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

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