Customer Service/Collector at ABR Employment Services

Great foot-in-the-door opportunity for a Customer Service Representative! This is a call center setting with flexibility for full and part-time employees. If you have a great attitude and are reliable, please apply!

Wage:  $15/hour

Schedule: 8a.m.-5p.m. with flexibility for full or part-time employees

**This is an onsite opportunity in La Crosse!

Summary:
We are seeking a highly motivated and results-driven individual to join our team as a Call Center Collections Agent. The ideal candidate will have excellent communication skills, a persuasive demeanor, and a commitment to resolving customer accounts while maintaining a positive customer experience.

Responsibilities:

• Contacting customers via telephone to negotiate payment arrangements and resolve delinquent accounts.
• Utilizing effective negotiation and persuasion techniques to secure payments and arrangements.
• Updating customer account information accurately and promptly in the database system.
• Handling inbound and outbound calls in a professional and courteous manner.
• Adhering to company policies and procedures regarding collections practices and compliance regulations.
• Maintaining a high level of confidentiality and professionalism when dealing with sensitive customer information.
• Meeting and exceeding monthly collection targets and performance goals.
• Providing exceptional customer service by addressing inquiries and concerns promptly and accurately.
• Collaborating with other team members and departments to ensure efficient resolution of customer issues.
• Participating in ongoing training and development programs to enhance skills and knowledge of collections practices and regulations.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in collections, customer service, or a related field is preferred.
• Strong communication skills, both verbal and written.
• Excellent negotiation and persuasion abilities.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Proficiency in basic computer applications and data entry.
• Familiarity with collection software and database systems is a plus.
• Ability to maintain composure and professionalism during challenging interactions.
• Strong attention to detail and accuracy in data entry and record-keeping.

ABR Employment Services is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans' status.