Customer Service/Collections Representative - CornerStone Staffing

CornerStone Staffing is looking for enthusiastic Call Center Customer Service/Collections Representatives in Winterville, NC!

Do you enjoy helping people to get their finances on track and educating them on the best practices? Looking for a company where you can build a career?

Apply Online TODAY!!!

Job Title: Customer Service/Collections Representative

Pay:$15.00(Increases to $22 once hired on permanently!)

Ongoing need with classes starting monthly!

Location:Onsite role in Winterville, NC

Schedules:

• Shifts:Between 7 a.m. - 9 p.m.

• Days Off:Two days off each week

• Weekends:Availability needed for up to 2 Saturdays a month and 1 Sunday per quarter

• Overtime:Mandatory overtime at month-end

Example Schedule: (Will have two days off each week)

• Monday - Friday: 8:00 a.m.-5:00 p.m. (2 shifts) and 12:00 p.m.- 9:00 p.m.(2 shifts)

• Saturday: 8:00 a.m. - 2:00 p.m. (Up to 2 Saturdays a month)

• Sunday: 2:00 p.m. - 8:00 p.m. (one Sunday shift per quarter)

Opportunity for Overtime!

Once hired permanently

• Monthly bonus incentives

• Exceptional benefits including 401K with 6% match and pension plan

• Paid time off

• Opportunity to earn hybrid status with excellent performance and attendance

Job Description:As aCustomer Service Collections representative you will play a crucial role in managing delinquent automotive accounts in a timely, orderly, and professional manner while following all standardized collection procedures.

Essential Duties and Responsibilities:

• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g. minimum calls per day, contact percentage, promises/calls ratio and promises kept

• Place or receive calls in priority order as established by management

• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay

• Navigate and interpret various screens and relay information to clients accurately and professionally

• Determine the cause of delinquency and the best course of action to assist the delinquent customer

• Document all collection efforts for each assigned account in accordance with established procedures.

REQUIREMENTS:

• REQUIRED1+ years of recent collections/customer service experience in a call center environment

• REQUIRED: Good Job Stability

• Professional communications skills, written and verbal; active listening skills for problem identification and solution.

• Basic computer and Microsoft Office skills.

• Strong time management and multitasking skills

• Self-motivated and strong initiative to succeed

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click theLog Inbutton to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click theCreate Accountbutton to complete the application.

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