Customer Service/Call Center representative - BCI Acrylic Independent Dealers

Schicker Luxury Bath provides home owners with custom bath remodeling solutions.
We are looking for a customer service representative to join our team in our Concord office.

You never have a second chance to make a first impression. As a Lead Setter, you are the first impression of Schicker Luxury Bath for our customers. Do you have a smile you can hear on the phone? Do you enjoy building rapport with people? Are you organized and efficient? Then this is your chance to be the first step in the customer-focused, effortless experience at Schicker Luxury Bath.

Responsibilities:

• Manage inbound and outgoing phone calls for prospective customers and schedule appointments for our Design Consultants to meet with customers in their homes
• Verify qualifying questions and enter information into our Customer Relationship Management (CRM) platform
• Provide assistance to customers entering the showroom
• Provide support in office administration and customer service

Requirements:
 

• ​​​​​​​2-3 years of customer service experience
• Excellent written and verbal communication skills
• Proficient with MS Office Word, Excel and Outlook
• Excellent time-management and organizational skills
• Familiarity with CRM system
• Friendly, enthusiastic, and customer-service oriented
• Being able to work Saturdays
• Self-motivated and strong work ethic
• Language: English ( fluent in Spanish is a plus)
• High school diploma or GED required

• Day shift
• Holidays
• Monday-Friday
• Saturday availability is required

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